Frequently Asked Questions
Everything you need to know about bringing color and comfort to your home.
What is the typical shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location, while larger furniture items may take 10-14 days for specialized freight delivery.
Do you offer international shipping?
Currently, BuyRainbow ships to all 50 U.S. states and Canada. We are working on expanding our logistics to include international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day window for returns on most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status directly through your BuyRainbow account dashboard.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Our wood products are FSC-certified, and our textiles use organic cotton and non-toxic dyes to ensure safety for both your home and the environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home purchases.